Support – EO Mini

Home Charging

EO Mini

EO Mini FAQs

Can you select the charge rate if our home power supply available is limited?

The EO Mini charging rate can be set up to 7.2kW – this must be manually setup by an EO Approved Installer during your installation, according to the power supply available at your home.

If you are concerned about the charging rate of your EO Mini then please first contact the EO Approved Installer that installed your home charging unit.

Who at EO Charging has access to my data?

Our Development team use charging data for diagnostic purposes.

Our Support Team may access your data in the event of a fault.

I have successfully connected my car to the EO Mini but the LED is still flashing blue, what does it mean?

When the charging cable is inserted into the EO Mini and properly plugged-in into your car, you should observe a solid blue LED.

If the LED on your EO Mini continues to flash blue then this means there might be an issue with the charging cable or the cable is simply not fully pushed into the socket. Try to reinsert your charging cable, if the LED returns to normal operation then your charger is ready to start the charge.

The RCD keeps tripping, what should I do?

If your RCD is tripping, this means the current rating on your EO Mini might no be set correctly. Your best option is to check that the correct RCD type and rating has been fitted – our home charging products require a 40A 30mA Type A RCD to be installed.

If the correct RCD type and rating has been fitted and the issue persists then first contact the EO Approved Installer that installed your home charging unit.

The LED on my EO Mini is flashing red, what does it mean?

The EO Mini can detect faults and then pulses red LED flashes a certain number of times to indicate the nature of the fault.

If you’re observing three short red flashes, this means that more than 6ma of DC might has leaked.

If you’re observing four short red flashes, this means that the live and neutral wires connections might have swapped and are now connected back to front.

If a fault does occur, try removing the charging cable and verify the LED returns to normal operation (pulsing blue). If this doesn’t clear the fault then reset the charging station by turning off and on the main circuit breaker (RCD) to the station. If the fault persists then first contact the EO Approved Installer that installed your home charging unit.